Return, Refund & Dispute Policy
Nova9 Peptides is operated by Veritas Research LLC and supplies Research Use Only (RUO) compounds strictly for laboratory and analytical research purposes.
Research Use Only (RUO) Acknowledgment
All products sold on this website are:
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Intended solely for laboratory and analytical research
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Not for human or veterinary consumption
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Not intended to diagnose, treat, cure, or prevent any disease
By completing a purchase, the customer expressly acknowledges and agrees that all products are sold Research Use Only and accepts responsibility for compliance with applicable laws and regulations.
Final Sale Policy
Due to the specialized, sterile, and temperature-sensitive nature of our products, all sales are considered final once an order has been processed or shipped, except as expressly outlined in this policy.
This policy exists to:
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Preserve product integrity
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Maintain sterility standards
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Comply with laboratory handling requirements
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Prevent product tampering or substitution
Limited Refund & Replacement Eligibility
Refunds or replacements may be issued at our discretion only in the following verified circumstances:
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Incorrect product shipped
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Product damaged during transit
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Shipment confirmed lost by the carrier
All claims are subject to internal review and verification.
Approved refunds, if any, are issued solely to the original payment method.
Claim Submission Requirements
To qualify for review, customers must:
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Notify Nova9 Peptides within 48 hours of confirmed delivery
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Provide:
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Order number
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Clear photographic evidence of the issue
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Images of original packaging and shipping labels
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Failure to meet these requirements may void eligibility for refund or replacement consideration.
Shipping Responsibility & Risk of Loss
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Ownership and responsibility for shipments transfer to the customer upon carrier acceptance
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Nova9 Peptides is not responsible for carrier delays, weather disruptions, or delivery attempts marked as successful by the carrier
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Incorrect or incomplete shipping information provided at checkout may void replacement eligibility
No Guarantee of Results
Because all products are sold strictly for research purposes:
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No guarantees are made regarding outcomes, results, or suitability
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Claims based on expectations, performance, or experimental outcomes are not grounds for refunds
Chargebacks & Payment Disputes
Customers are encouraged to contact Nova9 Peptides directly to resolve any questions or concerns prior to initiating a payment dispute.
Any disputes or inquiries will be evaluated in accordance with this policy and applicable payment network rules.
Repeated or invalid chargebacks may result in account review, suspension, or termination in accordance with our fraud and risk management policies.
Nova9 Peptides maintains detailed transaction records, delivery confirmations, and customer communications to support dispute resolution and representment when necessary.
Fraud Prevention & Order Review
All orders are subject to:
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Automated and manual fraud screening
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Address and identity verification
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Cancellation at our discretion if fraud or policy violations are suspected
Orders canceled prior to shipment will be refunded to the original payment method.
Policy Acceptance
By placing an order, the customer confirms that they:
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Have read and understood this policy
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Agree to all posted site policies and terms
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Acknowledge that products are sold Research Use Only